Community Experience Manager
What is the history that shaped you for your current role?
I grew up in Canberra, but moved to Melbourne in my late teens. I worked as a hairdresser for a number of years before moving to Redken. I started as a Sales Educator, progressing through to Education Manager. I got the opportunity to move to New York City, where I worked as the US National Education Manager.
When L’Oreal purchased Redken Australia, I came back to Australia for a project with the L’Oreal B2B marketing team and I then met my hubby (on a photoshoot!) and decided not to go back to New York.
By accident, I met someone at a networking event, who asked if I would help set up a membership community for women in finance. Through that project, I moved into financial services.
I held many roles across a couple of financial services companies and banks. My roles there varied, and I was able to work across a wide range of events, set up a mentoring program, education, small business marketing, designing and running campaigns, and managing teams.
I’d always been a passionate cook, so when I got brave enough, I opened a Korean restaurant in Melbourne. After 5 years or so I took a break. While on pause, I was approached by a start up company in financial services to run the marketing department.
What drew you to HorizonOne?
When I was looking for my next opportunity, there were three things that were most important for me: people, culture, and an office environment. I had been working remotely for the past 4 years, so I was keen to get back into an office with some hustle and bustle.
I was also looking for a small company because they tend to be quite agile in decision making, and the culture is often spearheaded by the directors and filters down among the team.
What does your role involve?
We have quite a few audiences at HorizonOne: clients, candidates, contractors, and a remote scribing community. My role is to ensure that the experiences for each one of these audiences are the best it can be, from electronic, to timely conversations, to physical interactions such as events.
I will be working with the teams within HorizonOne to build relationships for the long term. We want to partner with people. For example, we want to help candidates throughout their career, it’s not just a transaction for a single job along their career path. It’s the same for clients – we want to build long term strategic partnerships.
What are you most excited about achieving over the next 12 months?
I’m looking forward to receiving feedback from our audiences to see whether we’ve helped them achieve their goals. For me, I want to feel satisfaction like I’m making a difference helping people.
Outside of work I love to…
I still enjoy cooking, mostly Korean food. I make kraut, kimchi, and kombucha.
I love entertaining and having people over.
I am also enjoying re-exploring Canberra. It’s been years since I’ve lived here. It’s wonderful to experience the sound of birds everywhere. That’s really rare in big cities.
Do you have a claim to fame?
I have been in the MasterChef top 50… twice!