Kristelle Gadd

Senior Recruitment Consultant

How did you get here? Describe your career history and background that led you to your role at HorizonOne.

I moved to Canberra 15 years ago after living overseas, in the Northern Territory and Sydney. My dad was in Defence so moving around a lot seemed pretty normal to me!  When I first learned we were moving to Canberra however, I was less than impressed… now I really love it here.

Whilst I was studying International Relations at ANU I began working in retail for a large jewellery chain. I had planned to leave retail once I had completed my degree however the influx of graduates from my field made it difficult to secure an opportunity that I was genuinely interested in. I decided to continue working for the jewellers while also keeping my eye out for a role where I could use my degree and that I knew I would really enjoy. It turned out to be a great decision as I was given a lot of opportunities to progress through the company and I worked my way up from a casual sales assistant through to the Operations Manager. I was responsible for managing four stores across the ACT, assisting the teams with visual merchandising and displays, as well as coaching the teams from all four stores on their sales skills and store performance.

One day when I was looking at potential career moves, I found myself drawn to the Work With Us section of the HorizonOne website. What caught my eye was the culture of the team. It looked like a really friendly and social place to work with a supportive team.

Part of my role in retail was hiring new team members. I really enjoyed this aspect of my job so was keen to explore recruitment further.

What does your role involve?

I manage the end to end recruitment process in the accounting and finance job market, from taking a job order to making a placement and conducting post placement care. I enjoy learning about all the departments and organisations within Canberra and how they all fit together. I’m learning more and more about what they do and the nuances of each.

I’m still in the learning process, but it gets easier the more I know. Talking to clients and candidates, you learn a lot about the industry quite quickly.

The most rewarding part of my role is making a placement. When a candidate has started their new job, and you follow up and know they’re happy and enjoying it, that’s the best part. Making sure to match the candidate with the job may be challenging, but the rewards are great.

What would you say is different about HorizonOne’s approach to recruitment?

I would say the biggest difference is how we really hold ourselves accountable to do what we say we’re going to do. For example, I’ve had some experiences with other recruitment agencies who said they would call and didn’t. I always ended up having to chase them up to get an update.

I have really noticed that our consultants make a real effort to call when they say they will and are really good at keeping candidates and clients updated.

The standards at HorizonOne are higher, we don’t put people forward if we don’t think they’ll be able to fulfil the needs of the role. We match people’s skills and qualifications and career goals to each role to achieve the best outcomes for both the client and the candidate.

What do you like best about your role?

I’m really enjoying working with David and Alan. When I first interviewed for the position, I was actually a bit intimidated by Dave, however as I’ve gotten to know him, I really like his honesty, especially when he’s speaking to clients and candidates. It’s clear he loves his job and he always gives his honest opinion to candidates, giving them the reality of the situation even if it’s not what they want to hear. I really enjoy working with the broader team too, everyone is friendly, and we all get along so well.

I’m also enjoying the variety of tasks and how much learning has been involved. Before starting with HorizonOne I had a real outside view of recruitment and thought the process was quite a simple one. Coming into the HorizonOne team I’ve been able to see how detailed the process really is behind the scenes.

Outside of work I love to…

I’m a big foodie, I love Asian food especially! My mum is Malaysian and has always exposed me to different foods and encouraged me to try new things, which has helped to build my love of all food from a variety of cultures now. On the weekends I can usually be found taking my dog, Geordie, for a walk around the neighbourhood, around the bush tracks near my house, or hanging out with friends and seeing a movie. I also really love shopping. My weakness is handbags and I am always saving up for a really nice one, I have a pretty good collection!

Who is the biggest stirrer in the office?

It’s definitely David. He’s so quick witted, he just comes out with it out of nowhere.