General Manager - Recruitment Operations
How did you get here? Describe your career history and background that led you to your role at HorizonOne.
Originally from the UK, I actually studied to be a teacher at university back home and I worked as a teacher for about four years. When I came over to Australia, my teaching qualifications didn’t quite transfer so I went down a different career path into the recruitment industry.
Initially, I took up a position in education recruitment in Sydney, placing school teachers and I was in the role for about three years.
I was then given an opportunity to be part of a team opening a recruitment office in Canberra. The plan was to come to Canberra for the opportunity to progress my career, stay for a couple of years and then move on. More than 8 years later, I am still here and loving it! During that time I got to experience managing offices remotely in Adelaide and Darwin, launch a new office in Canberra and help grow a team from 12 to 30.
What attracted you to join the business?
It was really down to the recruitment strategy HorizonOne uses. It’s intrinsically linked to the business’ core values. Values like ‘less talk, more listening’ really spoke to me. Doing more than talking and taking a more consultative approach to the recruitment process is really different. HorizonOne’s view that the recruitment industry is a value-add, consultative service rather than a tick and flick, high volume approach aligned with my ideals.
Looking from an outside perspective, I also loved the strong culture fostered by HorizonOne. It’s a culture based on teamwork and workplace flexibility, which was part of the attraction.
What is the best thing about your job?
One of the best things about my role is the variety it offers, it’s fantastic going to meet with clients and finding out what projects they are working on right now and what their plans are for the coming years. Canberra is a buzz of activity. Being one of the fastest-growing metro areas in Australia there is plenty going on in the employment space, not just in government but also in commercial business. The natural flow on from this is I get to meet with a wide range of high performing candidates and it’s always a great feeling placing someone in a position that is just right from them; whether it’s their first entry-level job or that position they’ve been seeking out for years.
Finally, I love working as a part of the H1 team. We are big believers in learning and development and sharing success. It’s great to see the team grow, hone their craft and of course, get those wins for our clients and candidates.
What would you say is different about HorizonOne’s approach to recruitment?
I think the main difference in approach is definitely having more open, more honest conversations with clients and candidates. The focus isn’t on speed and quantity of candidates – it’s about providing quality options that will align with both the clients and candidates needs and motivations.
HorizonOne places a high value on both our clients and our candidates. Which means we see a lot of repeat clients and candidates, putting the business in a strong position. It’s always about going above and beyond to get the best outcomes.
What do you believe are the 3 key elements to being successful in recruitment?
- Emotional intelligence – Particularly when working with candidates. It’s important to see where they are at with their job search, understanding that looking for a new job can be a stressful time. It’s important to see through that and understand who our candidates are on a personal level.
- Drive – Creating goals and having the passion to achieve those goals.
- Being resilient – Everyone has hard days at work, but being able to come back from them with a positive outlook is crucial in the recruitment industry.
Who is the biggest stirrer in the office? Give us a good example?
I have to jump on the bandwagon with everyone else and say David Harrington. His ability to find a gag in almost everything is pretty unique, plus his constant Dad jokes and quips are pretty great.
What is something you do outside of work others would be surprised by?
Not surprising, but coming from the UK, football (probably soccer to you) is everything. Come on you Spurs!
What might surprise you is that I skateboard. Not as much as I used to after a fall that broke my elbow and gave me a black eye – that wasn’t a good look at work on the Monday after, but I still do it a bit and enjoy it a lot!