Liz Strachan

Connect with Liz on 02 6108 4878, via email, or via LinkedIn

Government Policy Programs and Projects
Governance / Compliance
Not for Profit / NGO
Program Management

POSTED 9th Nov, 2020   REF NO. BBBH12311

Health and Human Services Sector Manager

About Joint Accreditation System of Australia and New Zealand (JAS-ANZ)

JAS-ANZ is a small non-government organisation with offices in Canberra and Wellington. The organisation employs more than 30 permanent employees and 100 contractors.

JAS-ANZ is a leading international accreditation authority that creates economic and social benefit in the sectors in which it operates. It doesn’t certify or inspect organisations, products or people; rather, it accredits the bodies that do. They do so by undertaking assessments in the following sectors:

  • Business and innovation
  • Health and human services
  • Product certification
  • Food and biological systems
  • Environment

Find out more and hear from current JAS-ANZ team members on what they love about working at the forefront of industry accreditation and having a direct impact on consumer confidence.


The Opportunity

This is a critical role leading the health and human services sector of the organisation. It’s an opportunity to:

  • Make a real impact on the lives of consumers in the health and human services community
  • Work within a small organisation where your decisions will result in tangible outcomes
  • Join a passionate and dedicated team of like-minded professionals
  • Benefit from learning and development with a first-grade training program

The Role

You will support the implementation of JAS-ANZ’s values, strategy and processes by ensuring knowledge within the health and human services sector is maintained and available for use in assessments.

Your primary responsibilities:

  • Build relationships with key clients in the health and human services sector (with a particular focus on the NDIS) to ensure common understanding of the meaning and benefits of accreditation
  • Ensure auditing bodies meet set requirements that are aligned to consumer needs to maximise accountability in the sector
  • Conduct assessments by actively listening to clients and identifying their areas of non-conformance
  • Manage knowledge transfer between key stakeholders (e.g. the NDIS Commission and other scheme owners in the sector) and JAS-ANZ staff and contractors
  • Build the reputation of JAS-ANZ by leading forums and technical discussions within the sector
  • Coach, mentor and provide guidance to assessors and technical experts
  • Identify talent within the sector who can be used in the wider assessment pool

Your Background and Experience

To be successful in this role you will have the following key attributes:

Sector Credibility

  • Relevant background in health, human services, clinical, community services or disability services
  • Technical knowledge and understanding of the health and human services sector in order to build respect and credibility with stakeholders
  • Strong understanding of the risks associated with providing services in the sector (with particular focus on disability services)

Stakeholder Engagement, Communication and Relationship Management Skills

  • Ability to develop long-term relationships with clients in the health and human services sector
  • Excellent listening and communication skills required to understand the needs of clients
  • Strong focus on facilitating cooperation and partnerships

Adaptability and Emotional Intelligence

  • High level of emotional intelligence and strong soft skills required to relate to clients
  • Demonstrate patience, empathy and sound judgement when adapting to new situations and stakeholders
  • Will apply self to understanding and growing deeper technical knowledge

Ability to Self-Manage

  • Ability to work highly effectively in an autonomous manner
  • Sound project management skills with experience delivering projects within tight deadlines
  • Ability to manage own priorities, meetings and administrative duties
  • Ability to recognise opportunities, harness information, show judgement, intelligence and common sense

Salary / Rate

  • $115K – $122K + 9.5% Super
  • Permanent ongoing position

How to Apply

To apply online, please click on the appropriate link.

Alternatively, for a confidential discussion, please contact Liz Strachan on 02 6108 4878 quoting ref no. 12311.

Apply For this Job - Health and Human Services Sector Manager

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