Be prepared
Our experience has shown that candidates who spend the time preparing well for their interviews, consistently outperform those who don’t prepare – even if they are potentially a stronger match on paper.
Preparation for an interview is critical. Nobody is so experienced that they don’t require significant preparation for each interview they attend. It’s also worth highlighting that preparation for an interview is not a quick flip through the potential employer’s website and job specification. The deeper you dig, the more people you talk to the better prepared you’ll be to answer the employer’s questions – and ask great ones of them.
Appropriate amounts of preparation for your interview will:
Feel free to bring notes including any specific questions you need answered – this sort of preparation will be seen as an indicator of a strong potential hire for the employer.
Think about your audience
Critical to your preparation is understanding or predicting the needs of your audience. Put yourself in their shoes and remember the interviewers are trying to uncover three key things:
If you are prepared to answer these questions for the client at interview and are able to do it in a structured manner with relevant examples, you are heading towards becoming the employee of choice.
The best way to understand your audience is through thorough research, we suggest you focus on:
Personal and professional networks
Find out more about your new potential employer and interviewers by calling and speaking with those most likely to be in the know. Remember the degrees of separation in Canberra are minimal and it won’t take many calls before you are much better informed. Don’t be afraid to ask for a personal referral from your ‘connection’. If used wisely a personal referral or recommendation can be a huge advantage at interview, however, if you are in doubt whether the referral connection is a sound one we recommend caution.
At HorizonOne we pride ourselves on having in-depth knowledge of our client’s organisations and work cultures, often built over many years. Make sure you make the most out of this information by preparing for and questioning your consultant in detail prior to interview. If they don’t have the information you need they are likely to know how to get it.
Know your CV and career
Know your ‘story’ inside and out. Think through your experience and be able to articulate how you have come to this point in a manner that is positive and logical.
Be able to clearly articulate your own motivations and goals including for:
It sounds counter-intuitive, but knowing your work experience intimately is key to your success at interview. Rarely does everyone remember their past work experiences off by heart, and even more rarely are they able to describe these experienced with a structured, logical manner.
The world is at your fingertips online
We are often blessed with a huge amount of information online about local organisations particularly public sector organisations. Organisation websites, media releases, annual reports and published business plans – use Google, it’s your best friend when it comes to preparing for interviews.
Take advantage of this plethora of information so you are able to go into your interview with eyes open. But remember, the web is only one source of information – it is dangerous to rely solely on the internet for interview preparation.
Understand the job specification and selection criteria/core competencies
Study the job duties and prepare questions about aspects of the role that are not clear to you.
Draw parallels with examples from your own experience to each part of the job/criteria, and prepare detailed examples to demonstrate your competencies in performing these duties
For those roles where the critical requirements of the position are stipulated in a selection criteria or a list of core competencies, it is critical that you:
Be on time and know where you are going
Be 100% sure of the time, date and location of the interview and research travel times, public transport or parking well in advance. Always make sure you come to the interview ‘armed’ with all relevant contact details ‘just in case’. This includes who will be there, their positions in the organisation, their phone numbers etc.
Any more than ten minutes early is too early – if you arrive too early wait in the car or take a short walk to calm yourself. Anything later than the agreed interview time can be an indelible black mark against your chances at interview.
There are a wide range of commonly asked interview questions that when prepared for, can allow you to concentrate on more difficult questions or on building rapport with the interviewers. Remember, just because the questions are common and ‘about you’ it does not mean they will be easy to answer so preparation is vital. And again, don’t forget to exemplify your responses.
Prepare answers to the most commonly asked ‘general’ interview questions
Tell me about yourself…
Although this seems a simple question, many people find this one very difficult to respond to appropriately. To get the most out of the situation you need to prepare a response as it is easy to get carried away and present a lot of irrelevant personal information or to ramble.
Your answer to this question needs to be specifically targeted to the job, selection criteria and the organisation.
Strengths and weaknesses
There are many different ways interviewers seek to access your interpretation of your strengths and weaknesses.
Strengths
Remember to focus on providing a mix of personal and technical strengths – we recommend preparing a minimum of five overall with detailed examples to support your statements. Avoid self-qualifying statements. If it is a strength explain why referring to previous examples of how this strength has led to positive performance outcomes benefiting previous employers.
Make sure you:
Weaknesses
When describing weaknesses it is best to give only one or two examples. Describe your weakness as point for development you have identified, perhaps with the help of a previous manager, and describe constructively how you seek to address this. The interviewers are keen to see you demonstrate self-awareness and emotional maturity/intelligence. Honesty is always the best policy but make sure you frame your response in a positive or constructive light.
Remind them that when you identify a problem, you actively take actions to correct it, and that is how you do things.
Avoid answering with:
Other questions you may be very likely to be asked at interview include:
Make sure you are prepared for these standard questions as a minimum.
Behavioural and situational questions
The theory behind these kinds of questions is that your past performance is the best predictor of future achievements. These types of questions require you to give specific examples of work situations to illustrate your previous performance or behaviour. They are meant to be tough to answer, and require significant preparation to answer them well.
Typically these questions commence with:
Following the initial prompting question they are often followed up with guided prompts to steer you towards providing an answer that meets the requirements.
Typical prompts include:
This style of interview questioning can be used to assess any of the core competencies required for a particular position.
Be well presented
This should be a no-brainer, but we are constantly receiving feedback from interviews where candidate’s appearance has led to negative impressions and then outcomes.
Key things to remember are:
Greet each interviewer with a firm, full hand handshake and make sure you keep good eye contact. Keep the interaction as genuine as possible and seek to establish rapport early – the first five minutes are vital! Avoid the appearance of your greeting being a rehearsed routine.
Be aware of your posture and body language during the interview – non-verbal cues are critical to interviewer impressions. Keep your body language positive and/or neutral, sitting upright in your chair with hands relaxed.
Prepare to be relaxed
Practice and rehearse
Practice your interview responses answers and consider running a ‘mock interview’ with a friend or colleague just as you would when preparing a presentation or similar.
Include two work references of people who have directly supervised your work or who have a clear managerial perspective of your work. Include the following detail:
Do not include friends, family, former lecturers, or character referees – in the majority of cases these are not appropriate and will detract from your candidacy
It is also best practice to make sure you have advised your referee that you have submitted an application along with their details.
The STAR method
There is endless material available online or otherwise about using the STAR technique to answer interview questions. The STAR technique focuses your answers by giving them a framework
Situation – Set the context by describing the circumstance where you gained the experience.
Task – What was your role in addressing the requirement/problem?
Action – What specific action did you take? How did you do it and how did you make the outcome a positive one?
Result – What did you achieve? How was it measured? What was the feedback? How does it relate to the role you are applying for?
Interview DON’TS
Interview curve balls
Inexperienced interviewers
Prepare for inexperienced or nervous interviewers. Remember, many interviewers do not interview people regularly and many are not naturally very good at it. Many a time we have heard from candidates leaving interviews bewildered after fifteen minutes wondering what they did wrong.
More often than not a short interview results from an inexperienced or unskilled interviewer rather than an issue with the candidate. By preparing questions and being able to volunteer structured information about your experience relevant to an opportunity you can help guide an interview with momentum to your advantage.
Nerves or not at your best
If despite all your best preparation and effort you are still very nervous, let the interviewer(s) know up front by plainly stating that: “I am experiencing some nerves and please excuse me until I am warmed up.”
Do not continue apologising throughout the meeting as this will create a lasting negative impression.
If you are ill and you still attend your interview, let the interviewer(s) know in advance so they are aware.
What are your salary expectations?
Generally, this one is better handled in a second interview or conversation once the employer has clearly identified interest in employing you. If you are held to providing an answer we recommend only answering if you have a full understanding of the requirements of the position and wherever possible indicating a salary range.
Aim to leave a positive impression, you can do this in the following ways:
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